OUCU Financial Manager of Branch Sales & Service, Northern Market - Lancaster

The Manager of Branch Sales & Service at OUCU Financial plays a vital role in overseeing the daily operations of the branch while driving business development initiatives to expand our member base and deepen relationships within the local community. This role requires a dynamic leader who excels in financial services, team management, and strategic community engagement to promote the credit union's growth and member satisfaction. 

Key Responsibilities

Branch Operations & Leadership:

• Manages all member services branch activities for our Lancaster and Logan branches. 
• Provides leadership, coaching, and development for branch staff to ensure high performance and excellent member service.
• Monitors branch financial performance and implements strategies to meet or exceed budgeted goals. 
• Researches and recommends new products, services, and revisions to current products and services to enhance member experience and help achieve credit union goals. 

Business Development

• Fosters the promotion of OUCU products and services through community outreach to attract new business.
• Cultivates existing community relationships to ensure OUCU is represented at community events and attends key business networking opportunities. 
• Develop and maintain relationships with key community leaders. Initiate relationships and network with dealerships, attorneys, title companies, realtors, insurance agents, and other local community members to generate new business opportunities. 

At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan and multiple volunteer opportunities to help our communities.   

• Management responsibilities include managing, training, coaching, goal setting, and incentivizing the sales and service efforts of staff in the Member Services areas. 
• Bachelor's degree in business or finance or equivalent education and experience.
• Experience in management and supervision, preferably in a financial institution. 
• Experience in sales and service of financial institution or other relevant experience. 
• Occasional travel between branches and to Athens branches will be required.