• Membership Sales Counselor

    Posted: 11/24/2019

    Membership Sales Counselor

    Company NameAAA Ohio Auto Club Company LocationColumbus, Ohio Metropolitan Area

    Posted DatePosted 1 week ago Number of applicantsBe among the first 25 applicants

    Why AAA Ohio?

    • Founded in 1902, AAA is one of the world’s largest membership organizations and one of the most recognized and trusted brands in the U.S.

    • We offer a genuine company culture with a variety of career opportunities. Our employees believe in “Five Diamond” standards and support our core values.


    All about the Role:

    • Accept inbound inquiries for new membership sales in our Member Contact Center via phone and chat.
    • Properly qualify new and existing customers in order to determine the correct level of membership for their needs.
    • Assist current members in the renewal process. Suggest additional features and benefits to enhance membership experience and refer members/customers
    • Council members on auto travel vacations, prepare TripTiks and ordering of maps and Tour books.
    • Suggestively sell additional AAA products and benefits such as Club Insurance Products, Auto Insurance, and AAA Visa.
    • Provide recommendations to members based on their past usage of AAA services such as Travel, Insurance, and Financial Services products
    • Properly document membership sales as it relates to marketing promotions and source of sale.
    • Participate in community outreach events as needed


    Desired Skills and Experience:

    • Some sales experience, knowledge of sales concepts, or willingness to learn and practice sales techniques
    • Must have the ability and willingness to attend required training classes at OAC Headquarters and other Ohio locations.
    • Excellent communication skills on the telephone, via chat, and in person.
    • Ability to type and perform data entry skills for extended periods every day.
    • Ability to maintain good customer relations at all times even under stressful situations.
    • Proficient computer skills, including the ability to function in several websites and computer programs simultaneously, perform internet research, and use of computer accessories (printers, copiers, scanners,etc).
    • Thorough knowledge of AAA/OAC services, benefits, pricing, billing procedures, and promotions.
    • Ability to compose routine correspondence.
    • Participate in all educational opportunities provided by OAC.
    • Knowledge of AAA Clubs and the corresponding territories.


    Perks and Highlights:

    • AAA Health and Wellness Program activities and events
    • Monthly keynote speakers and web seminars
    • Ample free parking
    • Complimentary coffee, water, and hot cocoa
    • Monthly casual dress day
    • Minutes away from Polaris shopping center, Worthington, Mall and Kroger
    • Quick access to major highways (I-270, OH-315, I-71)
    • Walking distance to several popular dining establishments


    5 Diamond Core Values:

    • Deliver unmatched AAA experiences
    • Embrace and drive change
    • Be accountable
    • Pursue growth and learning
    • Build relationships through open, honest communication
    • Support and be an advocate in the community

    How you match

    Criteria provided by job poster


    • No match
    • No match
      Customer Service
    • No match
      Membership Sales
    • No match
    • No match
      Computer Literacy
    • No match
    • No match
      Membership Growth
    • No match

    Contact the job poster

    Job poster profile

    Tiffany Boyd

    Recruiting Coordinator at AAA Ohio Auto Club

    Job Details

    Seniority Level

    Entry level


    • Consumer Services
    • Leisure, Travel & Tourism

    Employment Type


    Job Functions

    • Sales